Terms of use and privacy notice
Advisi · last updated 10 July 2026
Advisi is currently a pilot. Before any school rollout, the Advisi team will complete a data protection impact assessment (DPIA) and, where a school runs sessions, a data processing agreement with that school. This page is written to be accurate for the pilot.
The short version, for you
- Advisi is an AI guide for careers questions. It is not a person, a teacher or a counsellor.
- Use it with an adult around. A first name is fine, and Advisi will ask your school, your year and whether a careers advisor is helping you, that's so schools can see group patterns. Never share your address, phone number or other contact details.
- Conversations are kept for up to 90 days so a safeguarding adult can check everyone is okay, then they are deleted.
- Your school and the Advisi team can see group patterns, like "lots of students asked about apprenticeships". They do not get reports about you personally.
- If you ever feel unsafe: talk to an adult you trust, call Childline on 0800 1111, or 999 in an emergency.
1. What Advisi is
Advisi is an independent AI careers guidance assistant. It is independently owned and operated and has no affiliation with any careers guidance company, university, training provider or employer; that independence is part of how it stays impartial. It gives general careers information and helps young people explore options. It is designed to be used with a careers advisor or another trusted adult present. It does not replace professional careers guidance, and it must never be treated as medical, mental health, legal or financial advice.
2. Accounts
- Accounts are for adults only: careers advisors, parents and carers, school or college staff, and training providers listing their courses. Students never create accounts.
- You are responsible for keeping your password and any staff invite code private.
- Subscriptions are billed as described at sign-up. Card details are handled by our payment provider (Stripe) and never touch Advisi's own systems.
3. Acceptable use
Advisi may only be used for careers education. Do not attempt to make it produce harmful or off-topic content, probe its safety systems, or use it to process someone else's personal information. We may suspend access that breaks these terms.
4. What we collect, and why
- Conversations. Chat messages (which may include a first name, if one is volunteered) are logged with a random session id. Purposes: safeguarding review by designated staff, service improvement, and the aggregate reporting described below. Retention: deleted automatically after up to 90 days.
- Session context. The opening questions ask for a school or college name, year group, and whether a careers advisor is currently helping (all skippable). Purpose: the anonymous group-level reporting below, for example how many sessions came from a school and how many students have advisor support. Same retention as conversations.
- Feedback votes. Helpful or not-helpful marks on replies, kept with the same retention.
- Account details. Email, role, and school or college name where given, kept while the account exists.
- Demo and interest emails. An email address is asked for before the free demo starts, and can be left through the "register interest" form. Purpose: contacting you about Advisi, nothing else. It never appears in the chat, is never linked to what is said there, and you can ask for it to be removed at any time.
- Voice. Advisi's own systems never receive audio. The mic uses your browser's speech recognition (in Chrome, audio may be processed by Google to produce the text). Spoken replies are generated from the text of Advisi's replies by our voice provider (ElevenLabs), or by your device if that is unavailable; your voice is never sent to ElevenLabs.
- Cookies. One essential cookie keeps an account holder signed in; there are no advertising or tracking cookies. "Keep me signed in" also stores your email address in your browser so it can be prefilled next time (it never leaves your device, and signing out removes it).
- Course listings. The "Find training" directory shows information submitted by training providers. Listings are information, not recommendations or endorsements; Advisi's guidance stays impartial, and you should always confirm details on the provider's own page.
- What we do not do. No advertising, no selling of data, no student accounts, no tracking cookies.
5. Group-level reporting
Schools running sessions under their account, and the Advisi leadership team, can view aggregate, anonymous reports: numbers of sessions, topics and careers explored, and the overall mood of questions (for example, "several students are anxious about exam results"). These reports never contain names, never quote a conversation, and are withheld entirely for small numbers of sessions so no individual could be identified. Individual conversations are not part of reporting; they are accessible only for designated safeguarding review.
6. Safeguarding
If a conversation suggests someone may be at risk, Advisi shows help information (Childline, Samaritans, SHOUT, 999) and encourages the young person to speak to the adult present. Safeguarding responses take priority over every other feature, including payment limits. Designated safeguarding staff may review session logs for this purpose.
7. Roles and responsibility
For sessions a school runs, the school is the data controller for its pupils' use and Advisi's operator processes data on its behalf under a data processing agreement. For family subscriptions, Advisi's operator is the controller. Advisi sends conversations to Anthropic's Claude API to generate replies; Anthropic does not train on this data.
8. Your rights
UK GDPR rights apply, including access, correction and erasure. Contact the Advisi team through the Register interest form on the landing page. You can also complain to the ICO.
9. The legal bits
Advisi is provided as is, without warranty; information can be wrong or out of date, and decisions should be checked with a qualified advisor and official sources. These terms are governed by the law of England and Wales. We may update this page; material changes will be flagged in the app.