Terms of use and privacy notice
Advisi, by The Careers People · last updated 4 July 2026
Advisi is currently a pilot. Before any school rollout, The Careers People will complete a data protection impact assessment (DPIA) and, where a school runs sessions, a data processing agreement with that school. This page is written to be accurate for the pilot.
The short version, for you
- Advisi is an AI guide for careers questions. It is not a person, a teacher or a counsellor.
- Use it with an adult around, and never share your address, school name or contact details in the chat. A first name is fine.
- Conversations are kept for up to 90 days so a safeguarding adult can check everyone is okay, then they are deleted.
- Your school and The Careers People can see group patterns, like "lots of students asked about apprenticeships". They do not get reports about you personally.
- If you ever feel unsafe: talk to an adult you trust, call Childline on 0800 1111, or 999 in an emergency.
1. What Advisi is
Advisi is an AI careers guidance assistant from The Careers People. It gives general careers information and helps young people explore options. It is designed to be used with a careers adviser or another trusted adult present. It does not replace professional careers guidance, and it must never be treated as medical, mental health, legal or financial advice.
2. Accounts
- Accounts are for adults only: The Careers People's advisers, parents and carers, and school or college staff. Students never create accounts.
- You are responsible for keeping your password and any staff invite code private.
- Subscriptions are billed as described at sign-up. Card details are handled by our payment provider (Stripe) and never touch Advisi's own systems.
3. Acceptable use
Advisi may only be used for careers education. Do not attempt to make it produce harmful or off-topic content, probe its safety systems, or use it to process someone else's personal information. We may suspend access that breaks these terms.
4. What we collect, and why
- Conversations. Chat messages (which may include a first name, if one is volunteered) are logged with a random session id. Purposes: safeguarding review by designated staff, service improvement, and the aggregate reporting described below. Retention: deleted automatically after up to 90 days.
- Feedback votes. Helpful or not-helpful marks on replies, kept with the same retention.
- Account details. Email, role, and school or college name where given, kept while the account exists.
- Demo and interest emails. An email address is asked for before the free demo starts, and can be left through the "register interest" form. Purpose: contacting you about Advisi, nothing else. It never appears in the chat, is never linked to what is said there, and you can ask for it to be removed at any time.
- Voice. Advisi's own systems never receive audio. The mic uses your browser's speech recognition (in Chrome, audio may be processed by Google to produce the text). Spoken replies are generated from the text of Advisi's replies by our voice provider (ElevenLabs), or by your device if that is unavailable; your voice is never sent to ElevenLabs.
- What we do not do. No advertising, no selling of data, no student accounts, no tracking cookies.
5. Group-level reporting
Schools running sessions under their account, and The Careers People, can view aggregate, anonymous reports: numbers of sessions, topics and careers explored, and the overall mood of questions (for example, "several students are anxious about exam results"). These reports never contain names, never quote a conversation, and are withheld entirely for small numbers of sessions so no individual could be identified. Individual conversations are not part of reporting; they are accessible only for designated safeguarding review.
6. Safeguarding
If a conversation suggests someone may be at risk, Advisi shows help information (Childline, Samaritans, SHOUT, 999) and encourages the young person to speak to the adult present. Safeguarding responses take priority over every other feature, including payment limits. Designated safeguarding staff may review session logs for this purpose.
7. Roles and responsibility
For sessions a school runs, the school is the data controller for its pupils' use and The Careers People processes data on its behalf under a data processing agreement. For family subscriptions, The Careers People is the controller. Advisi sends conversations to Anthropic's Claude API to generate replies; Anthropic does not train on this data.
8. Your rights
UK GDPR rights apply, including access, correction and erasure. Contact The Careers People via thecareerspeople.co.uk. You can also complain to the ICO.
9. The legal bits
Advisi is provided as is, without warranty; information can be wrong or out of date, and decisions should be checked with a qualified adviser and official sources. These terms are governed by the law of England and Wales. We may update this page; material changes will be flagged in the app.